Business process mapping : improving customer satisfacion
| dc.contributor.author | Jacka, J. Mike | |
| dc.date.accessioned | 2019-02-11T06:38:52Z | |
| dc.date.accessioned | 2024-07-02T07:45:25Z | |
| dc.date.available | 2019-02-11T06:38:52Z | |
| dc.date.available | 2024-07-02T07:45:25Z | |
| dc.date.issued | 2009 | |
| dc.identifier.isbn | 978-0-470-44458-0 | |
| dc.identifier.uri | https://drs.ess.gov.et/handle/123456789/42267 | |
| dc.language.iso | en | en_US |
| dc.publisher | John Wiley & Sons | en_US |
| dc.subject | Marketing | en_US |
| dc.subject | Customer satisfacion | en_US |
| dc.title | Business process mapping : improving customer satisfacion | en_US |
| dc.type | Book | en_US |