Service Productivity IVIanagement Improving Service Performance using Data Envelopment Analysis (DEA

Sherman, H. David2019-09-022024-07-022019-09-022024-07-022006978-0387-33211-6https://drs.ess.gov.et/handle/123456789/80332enImproving Service PerformanceService Productivity IVIanagement Improving Service Performance using Data Envelopment Analysis (DEABook